Privacy policy

Last updated: March 19, 2025

This Privacy Policy describes how Voltix (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from voltix.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect — and have collected over the past 12 months — personal information about you from a variety of sources, as set out below.
The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use your information to:

  • Communicate with you

  • Provide and improve our Services

  • Comply with legal obligations

  • Enforce our terms and policies

  • Protect or defend our Services, our rights, and those of our users or others

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services.
When we use the term “personal information”, we mean data that identifies or can reasonably be linked to you.

Information We Collect Directly from You

This includes:

  • Contact details (name, address, phone number, and email)

  • Order details (billing/shipping address, payment confirmation, email, phone number)

  • Account information (username, password, security details)

  • Customer support information (messages, attachments, inquiries, etc.)

Some Services require this data for functionality. You may choose not to provide it, but that may limit your ability to access certain features.

Information We Collect about Your Usage

We may automatically collect data about how you interact with our Services (“Usage Data”) using cookies, pixels, and similar technologies.
This may include your device type, browser, IP address, and session data.

Information from Third Parties

We may also collect data from:

  • Shopify, which powers our online store and handles technical and payment infrastructure.

  • Payment processors, who collect payment details (credit/debit card info, billing address, etc.) to fulfil your orders.

  • Marketing or analytics providers, who help us analyse usage or improve advertising relevance.

All third-party partners are required to handle your information according to this Privacy Policy and Shopify’s legal standards.

How We Use Your Personal Information

Providing Products and Services

We use your data to process payments, fulfil orders, manage your account, communicate about purchases, and arrange shipping, returns, and exchanges.
Our store is powered by Shopify, which also processes data under its own Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your information to send promotional content or display targeted advertising.
If you reside in the EEA or UK, processing is based on our legitimate interest in promoting our products, as permitted under Art. 6 (1) (f) GDPR.
You may opt out of marketing at any time.

Security and Fraud Prevention

We use your data to detect, investigate, or prevent fraud and ensure account safety.
If you believe your account has been compromised, contact us immediately at nangvanthuu05@gmail.com.

Service Improvement and Communication

We process your information to enhance user experience, provide support, and maintain a quality relationship with our customers.

Cookies

We use cookies to operate and improve our Site.
For details on Shopify-related cookies, visit Shopify’s Cookie Policy.

You can disable cookies in your browser, but this may affect Site functionality.
Our Site recognises the Global Privacy Control (GPC) signal for opt-out preferences.

How We Disclose Personal Information

We may share data with:

  • Vendors and service providers (IT, payments, logistics, analytics, etc.)

  • Business and marketing partners

  • Affiliates within our group

  • Authorities when legally required

  • Successors in case of a business transaction (e.g., merger, acquisition, bankruptcy)

We do not sell or share sensitive personal information without consent.

Children’s Data

Our Services are not intended for children under 16.
We do not knowingly collect data from minors. If you believe your child has shared personal data with us, contact nangvanthuu05@gmail.com for removal.

Security and Retention

While we apply industry-standard safeguards, no system is 100% secure.
We retain your data only as long as necessary to provide Services, comply with legal duties, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your data

  • Request a copy or transfer of your data

  • Opt out of marketing or targeted advertising

  • Withdraw consent for processing

  • Restrict or object to processing in certain cases

You can exercise these rights by contacting us at nangvanthuu05@gmail.com.
We may require verification before fulfilling your request.

International Users

Your information may be transferred and processed outside your home country, including in locations where Shopify or its partners operate.
When transferring data from Europe, Voltix uses the European Commission’s Standard Contractual Clauses (SCCs) or equivalent mechanisms ensuring adequate protection.

Complaints

If you have concerns about how we handle your data, contact us at nangvanthuu05@gmail.com.
If unresolved, you may escalate your complaint to your local data protection authority.

Contact

If you have any questions about this Privacy Policy or your personal data rights, please contact us at:

Voltix
📧 nangvanthuu05@gmail.com
Data Controller under applicable data protection laws