Shipping Policy

At Voltix, we work hard to ensure your order is processed quickly and delivered safely. Below you’ll find all the essential details regarding how and when your items will arrive.

📦 Processing & Dispatch

All items listed on our website are in stock. If a specific size or colour is unavailable, it will automatically be removed from the product page.

  • Orders are typically processed and dispatched within 1–3 business days.

  • During peak seasons (e.g., November to January), processing may take slightly longer.

  • Customisable or made-to-order items may require an additional 3–5 business days for preparation.

  • Once your order has been processed, you’ll receive a confirmation email with tracking information as soon as it’s dispatched.

In compliance with Shopify Payments’ policies, all transactions are securely processed, and customers will be notified via email when payment is successfully confirmed before shipment.

🚚 Delivery Timeframes

Standard delivery typically takes 5–10 business days, depending on your location.

  • You will receive a tracking number via email within 24 hours of dispatch.

  • Once an item has been shipped, we cannot make changes to your order, including address updates or cancellations.

  • Orders may be delivered by trusted international or local courier partners depending on your destination.

⚠️ Potential Delays

While we strive to meet all delivery estimates, please note that delays can occasionally occur due to:

  • Seasonal backlogs (especially during holidays)

  • Courier disruptions, strikes, or extreme weather

  • Global events such as customs inspections or transport restrictions

Voltix cannot be held responsible for delays caused by courier services or circumstances beyond our control. However, we will always do our best to assist you in tracking and resolving any issues.

For more information regarding delivery and fulfilment obligations, please see our [Terms & Conditions].

🔁 Shipping & Returns

Customers are responsible for return shipping costs unless the item is faulty or damaged upon arrival.

  • If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery so we can arrange a replacement or refund in line with Shopify’s fair-commerce standards.

  • Refunds are issued back to the original payment method used at checkout.

  • All returned items must be in unused condition and in their original packaging.

For details on how to initiate a return, please visit our [Refund & Return Policy].

💬 Need Help?

For any shipping-related questions or assistance with your order, feel free to contact our support team:

📩 Email: nangvanthuu05@gmail.com
We’re always happy to help!